Relentless
follow-through.
Persistent outreach. Barriers addressed. A clear next step for every outstanding request.
Every request matters
Medical Record Retrieval.
We Take It From Here.
Cases, Claims and Care depend on the right records.
We own the follow-through—from provider outreach to the final document check—so your team can focus on what comes next.
The follow-through, in motionProcess illustration
01LocateThe right source
02PursuePersistent follow-up
03ResolveClear the obstacles
04Verify & deliverCheck every detail
Our commitment
The request is just the start.
We own the follow-through.
Relentless
Clarity at
every step.
Know what has arrived, what is outstanding and what happens next.
Precision
before delivery.
Records checked against your requirements. Gaps pursued or clearly flagged.
11+ Years of hands-on medical record retrieval leadership
7 Industries served with one retrieval specialty
4 Steps from request coordination to delivery
1 Accountable team throughout the retrieval process
01 / Who we serve
Different decisions.
The same need for records.
One retrieval specialty, supporting the professionals who rely on medical information to move their work forward.
DME documentation retrieval
Move orders forward with the documentation they need.
Physician orders, prescriptions, chart notes and supporting medical documentation.
We pursue outstanding documents and coordinate provider follow-up to support your order-processing team.
Explore dme & hme record retrievalLegal & disability retrieval
Build your case. We’ll pursue the records behind it.
Medical and billing records for personal injury, mass torts, medical malpractice, SSDI, veterans’ claims and other litigation.
Keep your team focused on casework while we coordinate requests, follow up with providers and track outstanding records.
Explore legal & disability retrievalAPS & insurance retrieval
Keep underwriting and claims moving.
APS retrieval and supporting medical histories for life insurance underwriting and disability claims.
We manage provider outreach and follow-up, helping your team obtain the documentation it needs for review.
Explore aps & insurance retrievalHealth plan chart retrieval
The charts behind informed review.
Medical record collection for HEDIS, risk adjustment, RADV, claims review and audit programs.
We coordinate chart requests, monitor outstanding records and check received documentation against the requested scope.
Explore health plan chart retrievalRetrieval partner support
More retrieval capacity. The same focus on follow-through.
Retrieval support for record retrieval companies, coding firms, audit vendors and medical-review organizations.
We help manage provider outreach, follow-up and document collection so your team can keep its focus on review and delivery.
Explore retrieval partner supportClaims record retrieval
Put the records behind the claim in reach.
Medical and billing records for carriers, third-party administrators, self-insured employers and defense counsel.
We manage the collection effort across treating providers, with clear updates on received and outstanding records.
Explore claims record retrievalHealthcare & research retrieval
Bring outside medical records into view.
Outside treatment histories and supporting records for care coordination and authorized research.
We coordinate collection from the identified providers, keeping requests organized and highlighting documentation gaps.
Explore healthcare & research retrievalMedical records · Billing records · Supporting documentation
02 / Our process
Every step.
Accounted for.
01 / LOCATEThe right request.
The right request.
The right destination.
Confirm the source before the follow-up begins.
Behind every request
A case. A claim. A patient.
A decision waiting on the records.
The difference is ownershipIllustrative sequence
03 / Your focusYour team moves
Your team moves
forward.
Less chasing for your team.
More focus on what comes next.
Our Accountability.
03 / Why MedAzure
Follow-through
you can count on.
More than a decade of retrieval experience.
Our leadership brings more than a decade of hands-on medical record retrieval experience, backed by extensive healthcare operations expertise. We understand where retrieval stalls, how to navigate provider requirements and what it takes to get the documentation your team needs.
Ownership of the next step.
We take responsibility for moving each request forward: identifying the obstacle, pursuing a resolution and involving you when your action can make the difference.
Always know where you stand.
Clear updates identify received records, outstanding documentation and the next steps being taken.
04 / Client experience
The value of having
the right team behind you.
“we’ve significantly reduced the time spent on gathering records for our legal cases”
Jose Rodriguez JimenezJRJ Legal Services
“MedAzure has been a game-changer for our DME supply business.”
Nick BozzoBridgewater Health Supplies
Additional expertise
Beyond record retrieval.
One partner. Broader expertise.
When your needs extend further, MedAzure also provides operational support across healthcare administration, customer service and business improvement.
Healthcare Administrative Support
DME intake, eligibility and benefits verification, prior-authorization support and order coordination.
Explore supportRevenue Cycle & Medical Coding
Coding, billing, payment posting, denial follow-up and accounts receivable support.
Explore revenue cycleContact-Center Services
Patient support, scheduling, outreach and customer-service operations.
Explore contact centersAdvisory & Technology
Process improvement, SOPs, KPIs, automation and reporting.
Advisory TechnologyLet’s move your next request forward
Put the follow-up
in our hands.
Tell us what records you need and where the work is getting held up. We’ll help define the next step.
info@medazure.us +1 (787) 219-6944