Quality programs
Chart collection supporting HEDIS and related quality-review activities.
Health plan chart retrieval
The charts behind
informed review.
Medical record retrieval for quality programs, risk adjustment, claims review and audits. We pursue the documentation your review teams need to move forward.
Discuss your needsKeep your reviewers focused on the review.
Chart collection can involve multiple provider locations, different submission requirements and repeated follow-up. MedAzure manages that collection effort, with clear ownership of outstanding requests and identified gaps.
Where we help
Focused on your work.
Risk adjustment & RADV
Retrieval of the records specified by your risk-adjustment or audit team.
Claims & audit review
Provider outreach and collection for defined claims-review and audit projects.
The scope
Records we can pursue.
- Encounter and progress notes
- Relevant specialist and hospital records
- Requested diagnostic and supporting documentation
- Charts for specified patients and dates of service
What to expect
Clear ownership.
Practical follow-through.
- Request-level progress and outstanding items
- Checks against the requested patient, dates and document types
- Escalation of provider or authorization barriers
- Organized delivery for your review team
Common questions
A clearer starting point.
Do you also perform HEDIS abstraction or risk-adjustment coding?
This service focuses on retrieval. Any coding, abstraction or clinical review must be separately scoped; retrieving a chart does not include those services automatically.
Can you support a seasonal collection project?
Yes. We review the volume, provider list, deadlines and documentation criteria to define the scope and follow-up approach.
What happens when a provider sends only part of a chart?
We check the received material against the request, pursue identified gaps and communicate what remains outstanding.
Start a conversation
Let’s move your next request forward.
Tell us what you need. We’ll help define the next step.