New equipment orders
Collect the physician documentation specified for the order.
DME & HME record retrieval
The documentation behind
every order.
Physician orders, prescriptions, chart notes and supporting records. We pursue the documentation your equipment orders depend on.
Discuss your needsKeep missing documentation from consuming your team’s day.
An order can stall while staff chase a physician’s office, redirect a request or follow up on missing notes. We take ownership of that follow-up and keep your team informed about what has arrived and what still needs attention.
Where we help
Focused on your work.
CGM & resupply workflows
Follow up on missing records and supporting documentation for defined equipment workflows.
Documentation backlogs
Work outstanding provider requests and identify what is preventing completion.
The scope
Records we can pursue.
- Physician orders and prescriptions
- Office visit and progress notes
- Supporting medical-necessity documentation
- Relevant test results and treatment records
What to expect
Clear ownership.
Practical follow-through.
- Provider outreach tied to each documentation need
- Follow-up for missing or incomplete requested documents
- Clear escalation when patient or client intervention is needed
- Delivery to support your order-processing review
Common questions
A clearer starting point.
Does this include creating or changing clinical documentation?
No. We request existing records and coordinate requests for provider-issued orders or documentation. The treating provider remains responsible for clinical content and signatures.
Does retrieval guarantee coverage or payment?
No. Retrieval supports your documentation process. Coverage, authorization and payment decisions remain with the responsible payer and review teams.
Can you also support intake, eligibility or resupply?
Yes. Those are available through our healthcare administrative services and can be discussed alongside retrieval.
Start a conversation
Let’s move your next request forward.
Tell us what you need. We’ll help define the next step.