Request coordination
Confirm the record scope and direct the request to the correct location.
Our core specialty
Medical Record Retrieval.
We Take It From Here.
We manage provider outreach, follow-up and record collection with clear accountability from the first request through delivery.
Discuss your needsThe follow-up belongs
with us.
Reaching the correct custodian is only the beginning. We pursue responses, resolve administrative barriers and check what arrives against the documentation your team needs.
What we manage
From the source
to your next step.
Provider follow-up
Pursue responses and track what is still outstanding.
Barrier resolution
Escalate delays and involve you when your intervention is needed.
Document checks
Check patient details, dates, document types and legibility.
Delivery & status
Provide collected records with a clear account of outstanding items.
Program support
Focus collection around the needs of your review, claim, case or order.
Who We Serve
One specialty.
Seven ways we support it.
01 / DME & HME record retrieval
DME & HME Suppliers
Physician orders, prescriptions, chart notes and supporting records. We pursue the documentation your equipment orders depend on.
Explore retrieval 02 / Legal & disability retrievalLaw Firms & Legal Services
Medical and billing record retrieval for personal injury, mass torts, medical malpractice, disability matters and other litigation.
Explore retrieval 03 / APS & insurance retrievalLife & Disability Insurers
Attending Physician Statement (APS) retrieval and supporting medical histories for life insurance underwriting and disability claims.
Explore retrieval 04 / Health plan chart retrievalHealth Plans
Medical record retrieval for quality programs, risk adjustment, claims review and audits. We pursue the documentation your review teams need to move forward.
Explore retrieval 05 / Retrieval partner supportRetrieval & Review Partners
Medical record retrieval support for retrieval companies, coding firms, audit vendors and medical-review organizations.
Explore retrieval 06 / Claims record retrievalWorkers’ Compensation & Liability Claims Teams
Medical and billing record retrieval for insurance carriers, third-party administrators, self-insured employers and defense counsel.
Explore retrieval 07 / Healthcare & research retrievalHealthcare Providers & Research Organizations
Outside medical record collection for care coordination and authorized research, with attention to the documentation your team has requested.
Explore retrievalCommon questions
A clearer starting point.
Which organizations do you support?
We support health plans, DME & HME suppliers, life and disability insurers, retrieval and review partners, legal teams, workers’ compensation and liability claims teams, and healthcare and research organizations.
What information is needed to begin?
We establish the patient and provider details, requested dates and record types, relevant request permissions, and project requirements before outreach. Do not send patient information through this website.
Can you guarantee a completion date?
Provider response, authorization requirements and record availability affect completion. We agree on follow-up expectations and keep you informed about progress and obstacles.
What if records are incomplete or unavailable?
We pursue identified gaps, escalate barriers and clearly communicate anything that remains outstanding or unavailable.
Does retrieval include clinical review or legal advice?
No. Retrieval covers the collection and agreed document checks. Clinical interpretation, legal advice, coding or other specialist services are separate scopes.
Start a conversation
Let’s move your next request forward.
Tell us what you need. We’ll help define the next step.