Workers’ compensation
Collect medical records needed for your authorized claim review.
Claims record retrieval
The records behind the claim.
The follow-up off your desk.
Medical and billing record retrieval for insurance carriers, third-party administrators, self-insured employers and defense counsel.
Discuss your needsBring the collection work under control.
Claims teams need relevant records from the right providers, with a clear view of what remains outstanding. We handle the outreach and follow-up that support that process.
Where we help
Focused on your work.
Liability & injury claims
Coordinate medical and billing requests across the identified providers.
Claims administration
Support recurring retrieval needs and outstanding record queues.
The scope
Records we can pursue.
- Medical treatment and progress notes
- Hospital and specialist documentation
- Medical billing records
- Relevant diagnostic records for the defined claim
What to expect
Clear ownership.
Practical follow-through.
- Requests directed to the correct records custodian
- Persistent provider follow-up
- Clear communication of barriers and missing records
- Document checks before delivery
Common questions
A clearer starting point.
Do you determine compensability or liability?
No. We retrieve records to support the client’s review. Claim, coverage and legal decisions remain with the responsible professionals.
Can you support a third-party administrator?
Yes. We can scope medical record retrieval for an administrator’s assigned claims or provider lists.
Can we request records for a specific period?
Yes. The patient, provider, dates of service and record types are established before outreach and used during document checks.
Start a conversation
Let’s move your next request forward.
Tell us what you need. We’ll help define the next step.